- How do you deal with guest damage to my property?
If anything in your property has been damaged, our housekeepers will alert us as soon as they notice the problem. We then proceed on case-by-case basis, depending on the situation.
Please, note, that light wear and tear is to be expected and isn’t considered a damage.
We strongly advise you to look into short-let insurance for your property.
- Can you take same-day bookings?
While we strive to accept bookings with as little notice as possible in order to maximize your return of investment, we can’t always accommodate same-day bookings. We tend to decline such requests when a potential client has a high-risk profile or when we can’t find a mutually convenient time to welcome him or her.
- Can anyone stay at my property?
No. At SYLQ Living, we have developed our own, signature process to vet each potential guest before confirming their booking.
Our prompt ways of communicating also happen to increase the number of return clients by up to 25%, which means extra peace of mind for you.
- Can I stay in my property?